Product and account support
Account access, forms, submissions, notifications, webhooks, attachments, and general product questions.
[email protected]
Billing and refunds
Invoices, plan payments, duplicate charges, credit top-ups, taxes, and refund reviews.
[email protected]
Privacy and grievances
Data-right requests, privacy concerns, complaints, and escalation of an unresolved support matter.
[email protected]
Security reports
Suspected account compromise, exposed credentials, malicious forms, or a potential vulnerability. Do not include an exploit or customer data unless requested.
[email protected]
Help us resolve it faster
- Write from the email associated with your FormDex account whenever possible.
- Include the form ID, submission ID, invoice ID, or payment reference only when relevant.
- Describe what happened, when it happened, the expected result, and any safe troubleshooting already completed.
- For privacy requests, explain your relationship to the account or form so we can verify authority without collecting unnecessary data.
Response and escalation
We aim to acknowledge complete support, billing, and grievance messages within two business days. Complex security, payment, or data-right requests may require identity verification and additional investigation. Response and resolution time can vary with severity, provider dependencies, and legal requirements.
If your personal data was collected through a FormDex-powered form, contact the organisation that published that form first. That organisation decides why the information was collected; FormDex will reasonably assist it with verified requests.