Refund Policy

This policy applies to payments made for FormDex plans, renewal invoices, and one-time credit top-ups. It should be read with the Terms of Service. Payment-provider processing times and bank settlement timelines may apply even after FormDex approves a refund.

Paid plans are activated after confirmed payment and service capacity or credits are made available promptly. Because digital service begins at activation, payments are generally non-refundable once substantial usage has occurred. If a payment was duplicate, unauthorised, materially incorrect, or the purchased service could not be provided, contact us within 7 days of payment for review.

FormDex currently issues renewal invoices and does not silently auto-debit a stored card. If you do not wish to renew, do not pay the renewal invoice. Access may move to the applicable free or restricted state after the paid period or due date, subject to the product’s current plan rules.

An upgrade becomes effective when its payment is confirmed. A downgrade or cancellation does not retrospectively refund usage already delivered unless required by law or expressly agreed. Before changing plans, export any records and review limits, credits, form capacity, attachment retention, and other features that may change.

One-time credits are generally non-refundable after they have been applied to the account or used, because capacity is provisioned and consumption is recorded in real time. We will review unused, duplicate, or incorrectly applied top-ups reported within 7 days. Promotional, complimentary, expired, or bonus credits have no cash value and are not refundable.

• A failed attempt for which FormDex received no successful payment does not create a paid entitlement.
• A bank may temporarily show an authorisation or pending debit even when payment fails; reversal timing is controlled by the bank or payment provider.
• If two successful payments were captured for the same intended purchase, we will verify the records and refund or appropriately credit the duplicate.
• Do not make repeated payments while a transaction is pending; check the invoice or account status first.

An approved refund is based on the amount actually received for the eligible purchase after discounts. Taxes are adjusted where legally permitted and supported by the required credit note or tax documentation. Non-refundable bank, foreign-exchange, or payment-network charges outside MeshDex’s control may not be recoverable unless law requires otherwise.

Email [email protected] from the registered account email. Include the account email, invoice or payment identifier, payment date and amount, and a concise reason. Never send a password, OTP, complete card number, CVV, API key, or webhook secret.

We aim to acknowledge complete requests within two business days. If approved, we normally initiate the refund within five business days; the bank or payment provider may take additional time to post it. We may request reasonable verification before acting.

Please contact billing support first so we can investigate quickly. Filing a chargeback while a refund review is active may delay resolution, restrict the account, or require us to provide transaction and usage evidence to the payment provider. This request does not waive any lawful dispute or consumer right.

Any restriction in this policy applies only to the extent permitted by the laws that apply to you. We will provide a refund, correction, replacement service, or other remedy where legally required, including for a proven service failure or billing error. Abuse, policy violations, change of mind after meaningful consumption, or failure of a customer-controlled integration ordinarily does not create refund eligibility.

We may update this policy to reflect product, billing, or legal changes. The policy in effect on the payment date generally governs that transaction unless a later rule is more favourable or law requires otherwise.