1. Agreement and eligibility
By creating an account, purchasing a plan, or using FormDex, you agree to these Terms, the Privacy Policy, and the Refund Policy. You must be at least 18 years old and legally capable of entering this agreement. If you do not agree, do not use the service.
2. Accounts and access
- Provide accurate account and billing information and keep it current.
- Protect passwords, API keys, webhook secrets, and authorised sessions; notify us promptly of suspected compromise.
- You are responsible for actions taken through your account and for configuring allowed origins, CAPTCHA, recipients, retention, and other security controls appropriately.
- Do not share an account in a way that bypasses plan or access restrictions.
3. Service, submissions, and credits
FormDex provides hosted form endpoints, validation, submission records, notifications, webhooks, file handling, and related account tools. Features and limits depend on the selected plan. An accepted submission may consume a credit; requests rejected before acceptance generally do not. Network delivery to an email provider, webhook endpoint, or other third party can be delayed or fail independently of submission acceptance.
Usage dashboards and delivery records are operational aids, not guaranteed accounting, archival, or legal-record systems. Export important records according to your own retention obligations.
4. Customer data and lawful collection
You retain ownership of form configurations and content submitted to your forms. You give MeshDex a limited licence to host, reproduce, transmit, scan, back up, and otherwise process that content only as needed to provide, secure, support, and legally operate FormDex.
You decide what your forms collect and are responsible for a lawful basis, a clear privacy notice, required consent, data minimisation, recipient access, and responding to individuals. Do not collect information that is unlawful, unnecessary, or subject to special restrictions unless you have verified that FormDex and your configuration are appropriate for it.
5. Acceptable use
You must not use FormDex to:
- send spam, phishing, malware, abusive content, or unlawful communications;
- collect data through deception, impersonation, or without required notice or permission;
- probe, overload, bypass, reverse engineer, or interfere with security, rate limits, credits, or other users;
- upload malicious files or content that infringes privacy, intellectual-property, confidentiality, or other rights; or
- resell or provide access to FormDex except through an authorised arrangement.
6. APIs, webhooks, and third-party services
You are responsible for code that calls FormDex and for destinations you configure. Webhook URLs must be controlled by you, use appropriate transport security, verify signatures, and handle retries idempotently. External email, payment, hosting, authentication, storage, and integration providers have their own availability and terms. MeshDex is not responsible for a third party’s independent acts, but remains responsible for its obligations when using service providers.
7. Plans, invoices, taxes, and payment
Current prices, billing period, credits, limits, and applicable taxes are shown before payment. Paid access begins after payment is confirmed. FormDex currently uses renewal invoices rather than silently charging a stored card; an unpaid renewal may cause paid features or usage to lapse after applicable notices. If the billing model changes, any recurring charge will require clear disclosure and legally valid authorisation.
You authorise the payment provider to process the payment information you submit. MeshDex does not store full payment-card credentials. Plan changes, top-ups, duplicate payments, and refund eligibility are governed by the Refund Policy. You remain responsible for taxes or withholding legally payable by you.
8. Intellectual property
FormDex, its software, interface, documentation, branding, and service content are owned by MeshDex or its licensors. These terms grant only a limited, revocable, non-exclusive, non-transferable right to use the service during your account term. Feedback may be used to improve the service without identifying you or creating an obligation to compensate you.
9. Security and confidentiality
Each party must use reasonable measures to protect confidential information received from the other. We use safeguards described in the Privacy Policy, but no online service is risk-free. You must restrict dashboard and recipient access, rotate exposed credentials, maintain secure devices, and avoid placing secrets in client-side code except the public form credential intended for that integration.
10. Availability and service changes
We work to keep FormDex reliable, but maintenance, incidents, third-party failures, legal requirements, and security events may affect availability. We may improve, replace, limit, or discontinue features. Where a change materially reduces a paid core feature, we will provide reasonable notice when practical and an appropriate remedy where required by law.
11. Suspension, termination, and data
You may stop using FormDex at any time. We may restrict or suspend access to protect the service, users, or third parties; investigate abuse or security incidents; comply with law; or address overdue payment or material breach. Where circumstances permit, we will give notice and an opportunity to cure.
On termination, your right to use the service ends. Export needed submissions before closing the account. Data is deleted or retained in accordance with the Privacy Policy, configured retention, backups, and legal obligations. Provisions that by nature should survive—including payment, intellectual property, confidentiality, liability, and dispute terms—will survive.
12. Warranties and liability
FormDex is provided with reasonable skill and care, but, to the extent permitted by law, without warranties that it will be uninterrupted, error-free, or suitable for every regulated use. You remain responsible for reviewing submissions, testing integrations, retaining business-critical records, and maintaining contingency procedures.
To the extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, or consequential loss, or loss of profit, goodwill, or opportunity. MeshDex’s aggregate liability arising from the service will not exceed the fees paid for FormDex in the 12 months before the event giving rise to the claim. These limits do not exclude liability that cannot lawfully be limited, including applicable consumer rights, fraud, or wilful misconduct.
13. Business-customer indemnity
If you use FormDex for business purposes, you will defend and indemnify MeshDex against third-party claims caused by your unlawful form content, lack of required notice or consent, misuse of submissions, infringement of rights, or material breach of these terms, except to the extent caused by MeshDex.
14. Governing law and disputes
Because MeshDex is registered in India, these terms are governed by the laws of India, without overriding mandatory rights that apply in your country of residence. Before formal proceedings, the parties should attempt in good faith to resolve a dispute through the contact channel below. Disputes may be brought before a court or tribunal with lawful jurisdiction, and nothing here restricts any non-waivable consumer remedy available to you.
15. Updates and contact
We may update these terms for legal, security, operational, or product changes. Material changes will be communicated through the service or registered email where appropriate. Continued use after the effective date constitutes acceptance where permitted by law.
Questions may be sent to [email protected] or through the Contact page.